Biography of Dr. Lili Luo

Dr. Lili Luo is an associate professor at the School of Library and Information Science at San Jose State University. She received her Master’s in Information Management from Peking University and PhD in Library and Information Science from University of North Carolina at Chapel Hill. Her primary areas of expertise include digital reference service, information seeking and use, and LIS education. She is particularly interested in studying the evolution of reference service under the influence of emerging technologies, and she has published actively and led multiple research projects in this area, including a recent research grant, funded by the Institute of Museum and Library Services, to study the best practices of providing reference service via texting.