Satisfaction of User Needs ç”¨æˆ·éœ€æ±‚被满足的程度 

 

Indicator Measures æŒ‡æ ‡çš„测量方法

1. Percentage of users satisfied with quality of service process; ç”¨æˆ·å¯¹æœåŠ¡è´¨é‡æ»¡æ„çš„百分比；

2. Percentage of users that found needed information on library visit;   ç”¨æˆ·åœ¨å›¾ä¹¦é¦†æŸ¥æ‰¾åˆ°æ‰€éœ€ä¿¡æ¯çš„百分比；                       

3. Summary of benefits received ç”¨æˆ·ä»Žå›¾ä¹¦é¦†æœåŠ¡ä¸­èŽ·å¾—益处的总结

 

Data Required æ•°æ®è¦æ±‚

Satisfied with quality of service process;    å¤šå°‘用户对服务满意                                                        

Found needed information;     å¤šå°‘用户找到需要的信息       

Benefits received  ç”¨æˆ·ä»Žå›¾ä¹¦é¦†çš„服务中的受益

 

Data Collection Instruments æ•°æ®æ”¶é›†å·¥å…·

User Library Survey (Template D)    ç”¨æˆ·å›¾ä¹¦é¦†è°ƒæŸ¥ï¼ˆæ¨¡æ¿D）                                      

 Community Survey (Template C)  ç¤¾åŒºè°ƒæŸ¥ï¼ˆæ¨¡æ¿C）

 

Method of Calculation è®¡ç®—方法

Percentage of users satisfied with quality of service process = Number of respondents indicating very or quite satisfied in response to question on how they feel about library visit divided by total number of respondents, times 100;                              

Percentage Finding Needed Information = Number of respondents indicating yes, exactly or yes, with limitations in response to the question on getting information sought divided by the total number of respondents, times 100;                           Summary of benefits users list as received on the survey.

 

用户对服务质量满意的百分比=用户对图书馆服务质量满意的回复人数/总回复人数*100%                                                     

用户在图书馆查找到所需信息的百分比=在获得信息方面回复“是”和“确定”的人数/总人数*100%                              

用户从图书馆服务中获得益处的总结为用户在调查中所列举的益处

 

Indicator Area æŒ‡æ ‡ç±»åˆ«

 Accessibility  å›¾ä¹¦é¦†é¦†è—å’ŒæœåŠ¡å¼€æ”¾æ€§ 

 

Indicator Measures æŒ‡æ ‡çš„测量方法 

4. Visits per Capita per year  æ¯å¹´äººå‡è®¿é—®å›¾ä¹¦é¦†æ¬¡æ•°                      

5. Average Total Hours Open per week  æ¯å‘¨å¹³å‡å¼€æ”¾æ—¶é—´

 

Data Required æ•°æ®è¦æ±‚ 

Number of Visits per year;  æ¯å¹´çš„访问人数                         

Population within 5KM of Center/Satellites;    ä¸­å¿ƒæˆ–卫星站方圆五公里的总人口                               

Library Open Hours    å›¾ä¹¦é¦†å¼€æ”¾æ—¶é—´

 

Data Collection Instruments æ•°æ®æ”¶é›†å·¥å…· 

Administrative Statistics (Template A)     行政数据统计（模板A）                                

Visits Talley Sheet (Template B)   å›¾ä¹¦é¦†åˆ°è®¿è®¡æ•°è¡¨ï¼ˆæ¨¡æ¿B）  

 

Method of Calculation è®¡ç®—方法

 Visits per capita = Number of visits over a year divided by population within 5KM;  

Average total open hours per week = Number of open hours on library schedule over a year divided by number of weeks open over a year; 

 

NOTES: Visits are annual library gate counts . We can indeed do a daily tally using Excel  for the whole year. The calculation will provide a ratio result, e.g. a calculation  of 3/1 means 3 visits per person per year and 1/3, 1 visit for every three people per year.

 

 

人均访问数=一年来访问人数/方圆五公里的总人口                                                                                     

每周平均开放时间=过去一年图书馆开放时间/过去一年的实际开放周数                                                         
 

注：

图书馆到访计数表统计一年来图书馆的“进门人数”。我们可以用Excel表对一年的每天进行计数

人均访问数提供了一个比例的考量结果。如，3/1的结果意味着一年每人平均造访3次图书馆；1/3的结果意味着一年每3人平均访问1次图书馆

 

 

Indicator Area æŒ‡æ ‡ç±»åˆ«

 Information Materials (Collections)  ä¿¡æ¯èµ„æ–™/馆藏

 

Indicator Measures æŒ‡æ ‡çš„测量方法

6. Circulation per capita per year      每年人均流通量                        

7. Percentage Currency of Collection  é¦†è—æ—¶æ•ˆçŽ‡ (过去五年出版书的购书量占馆藏总数的百分比)

 

Data Required æ•°æ®è¦æ±‚

Total annual circulation  å¹´åº¦æµé€šæ€»è®¡

 Population within 5KM of Center/Satellites  ä¸­å¿ƒæˆ–卫星站方圆五公里内的人口

 

Data Collection Instruments æ•°æ®æ”¶é›†å·¥å…·

 Statistics from Library Computer Database  来自图书馆软件数据库的统计数据(模版G)

 

Method of Calculation è®¡ç®—方法

 Circulation per capita per year =Number of annual circulations divided by population within 5KM; 

Percentage Currency of Collection = Total number of  volumes acquired in last five years divided by total number of volumes in the collection, times 100.                                                                                                               

NOTES: The calculation for circulation results in a ratio, e.g. 3/1 means 3 circulations per person per year, or 1/3 means 1 circulation for every three persons per year. Number of annual circulations can be taken from HuaXia stats.  For total number of  volumes acquired in last five years, in HuaXia add all the purchases in last five years.

 

注：每年人均流通量＝年度流通量除以方园五公里内的总人口

时效馆藏比例＝过去五年中所获馆藏除以全部馆藏乘以100%

注：每年人均流通量是个比率，如3/1指的是每人每年3次流通，1/3指的是每年每3人1次流通。年度流通量可以从华夏软件统计数据得到。过去五年中所获馆藏来自于华夏系统过去5年的购买量加总。

 

 

 

Indicator Area æŒ‡æ ‡ç±»åˆ«

 Technology  IT技术使用情况

 

Indicator Measures æŒ‡æ ‡çš„测量方法 

8. Public Internet Computer Uses per capita per year  æ¯å¹´äººå‡å…¬å…±ç½‘络计算机使用数

 

Data Required æ•°æ®è¦æ±‚

Total public Internet Computer uses annually  æ¯å¹´å…¬å…±ç½‘络计算机使用总计                                                

Population within 5KM of Center/Satellites  ä¸­å¿ƒæˆ–卫星站方圆五公里内的人口

 

Data Collection Instruments; æ•°æ®æ”¶é›†å·¥å…·

Software program that counts use on public computers  é€šè¿‡å…¬å…±è®¡ç®—机上的软件统计使用情况

Administrative Statistics (Template A)  è¡Œæ”¿æ•°æ®ç»Ÿè®¡ï¼ˆæ¨¡æ¿A）

 

Method of Calculation è®¡ç®—方法

 Public Internet Computer Uses per capita per year = Total annual uses of public internet computers divided by population within 5KM                                                           

NOTES:  If a public library provides computer service, it will have a session management software.eg. http://www.cybraryn.com/

Need to talk with our school library and public library to see what software tool they are using to manage the computer usage, and whether the computer use time and internet use time stats are available.

 

 

每年人均公共网络计算机使用数=年度总的公共网络计算机使用总计/方圆五公里内的人口。

注：如果公共图书馆提供计算机服务，一般应该有一个访问管理软件。如http://www.cybraryn.com/。需要从学校或公共图书馆了解他们使用的管理软件，看是否可获得计算机使用时间和上网时间数据。

 

 

 

Conducting an assessment on our first priority measures requires using the following data collection instruments

基于第一优先级指标的评估将用到以下的数据收集工具

 

Administrative Statistics (Template A)    è¡Œæ”¿æ•°æ®ç»Ÿè®¡ï¼ˆæ¨¡æ¿A）                    

Visits Talley Sheet (Template B)   å›¾ä¹¦é¦†åˆ°è®¿è®¡æ•°è¡¨ï¼ˆæ¨¡æ¿B）  

User Library Survey (Template D)  ç”¨æˆ·å›¾ä¹¦é¦†è°ƒæŸ¥ï¼ˆæ¨¡æ¿D）                                     

 Community Survey (Template C)  ç¤¾åŒºè°ƒæŸ¥ï¼ˆæ¨¡æ¿C）

Statistics from Library Computer Database   æ¥è‡ªå›¾ä¹¦é¦†è½¯ä»¶æ•°æ®åº“的统计数据(模版G)